Most Frequently Asked Questions
On this page you will find answers to the most frequently asked questions about e.g. the ordering process, prices, carriers, lead times, transport costs, warranty and much more. Of course we do our best to answer your questions as clearly as possible and we always keep the FAQ up-to-date. Is your question and answer not here? Please do not hesitate to contact us. We will answer your question as soon as possible!
Our store / showroom / warehouse
It is very important to us that you as a customer receive good service. That is why we prefer to keep our lines of communication as short as possible. If you ask a question via e-mail or our website during office hours, we will answer it immediately. Do you prefer telephone contact? Even then we are ready for you. We will process your order immediately. Within the Netherlands we guarantee a maximum delivery time of 3 working days. Within Europe we guarantee a maximum delivery time of 5 working days. Clear information and images are crucial for sales. We therefore offer our dealers a complete marketing package.
Both showroom, and warehouse, are located at one central address:
Sediaverde B.V.
The Hanseatic 2
6049 HZ Herten
Phone number: 0475-543559
E-mail: [email protected]
We have a beautiful showroom where all our products are displayed. Our showroom is open from Monday to Friday: 09:00 - 17:00. With the exception of Dutch public holidays. If you plan to visit our showroom, you are of course always welcome. If you wish to make an appointment in advance, this is of course also possible. The coffee is ready!
You can also pick up your order. Our warehouse is open from Monday to Friday: 09:00 - 17:00. With the exception of Dutch holidays. If you indicate when you wish to pick up your order, we will make sure it is ready for you.
Sediaverde B.V. is a wholesaler. We supply exclusively to dealers. Are you as a private person interested in our products, please contact us by phone or e-mail. We will then work with you to find a dealer near you where you can view and/or order our products.
Products and accessories
All of our office chairs are NEN-EN 1335 certified.
We strive to always supply the products offered on our website from stock. We keep many of our chairs in stock only in the color black. Colored upholstery can be ordered, but you should then take into account a delivery time of + / - 3 months.
All our high quality images, catalog, manuals, product sheets & fabric cards can be found in our dropbox. Our dropbox can be found here: Dropbox Sediaverde. Low quality images can be downloaded directly from our website. You can also download product sheets and manuals directly from our website. You can find them under the heading "Attachment" to the product.
Our fabric charts, with the corresponding fabric specifications can be found on our website , catalog & dropbox. Good to know: all fabrics used for our products are fire resistant.
Our products are produced in China, Czech Republic and Italy.
Ordering and Payment
Sediaverde B.V. is a wholesaler. We supply exclusively to dealers. If you are a dealer (and you have not yet created an account on our website) you can create an account here: https://sediaverde.nl/mijn-account/edit-account/#register. Once we receive your request, we will review it. If approved, we will release your account. Additional information may be requested, such as an extract from the Chamber of Commerce trade register. Once your account has been released, your purchase prices are visible and you can order via our website. If you want to place an order as a private person, please contact us by phone or e-mail. We will then work with you to find a dealer near you where you can view and/or order our products.
You can order through our website. In the checkout area there is a separate area where you can leave any notes that are important for your order/delivery. If you prefer to place your order via e-mail, this is of course also possible: [email protected].
We offer the possibility of delivery directly to your customer. You can specify this with your order (also on our website). In most cases, we will ship your order via courier service. Standard delivery: unassembled, in box. For an additional charge, we can also arrange assembly for you. The order will be shipped with a blank packing slip showing your details and your customer's details. If you have your own packing slip, please send it to us after placing your order: [email protected]. Prefer no packing slip? Of course, no problem either!
Cancellation or modification of an order is possible up to 5 days after sending the order confirmation (provided that transport has not yet been reported to the carrier). If it concerns a product that is not held in stock (not offered as a stock product in our catalog), cancellation or modification is no longer possible after we have forwarded your order to our supplier.
Delivery
Is your product in stock? We then use the following delivery times:
- Unassembled delivery within the Netherlands & Belgium: within 24-48 hours;
- Assembled delivery within the Netherlands: within 24-48 hours;
- Assembled delivery Belgium: within 72 hours.
We use multiple carriers. After booking, you can follow your shipment via a track and trace code. So you know exactly when your shipment will be delivered.
Service & Warranty
Your order goes out the door here undamaged. We work with courier services that handle your order with care. In extremely rare cases, however, your order may not arrive as it left here. Of course we will solve this for you. In this case, please send an e-mail within 3 days after delivery to: [email protected]l. Please include: order number and description of damage or defect. Please also include pictures on which the box + damage are clearly visible. We will contact you as soon as possible.
Warranty terms for each product are listed with the product description on our website & catalog.
If the product has been used, as it is supposed to be used, we will send a replacement part or in extreme cases replace the product completely. All warranty claims should be submitted by email. Please include photos, copy of invoice & description of problem in this email.
It is possible to receive a test chair. Please contact us for the possibilities.